Please
select
a
topic:
Please
select
the
type
of
product
to
troubleshoot:
Monitor
or microphone
Speakers
Missing
Parts
Other
If
you
are
missing
parts
or
need
to
purchase
parts,
please
see
below:
NOTE:
Make
sure
the
store
from
which
you
purchased
your
monitor
does
not
have
the
missing
part
you
need
first. Maybe
it
was
never
included
in
the
original
box. For
parts,
please
contact
our
Parts
Department
at
(800)
776-8439 options 5.
If
you
are
missing
a
part
you
believe
should
have
come
with
your
monitor
or
speakers,
click
HERE.
If
you
lost
a
part
or
need
to
purchase
a
part,
see
below.
*Monitor
part
(Such
as
video
cable,
power
cord,
etc.)
*Manual
(user
or
schematic)
To
purchase
a
new
part,
contact
our
Parts
Department
at
(800)
776-8439 options 5.
If
you
feel
the
part
may
be
covered
under
warranty,
please
check
with
our
Customer
Service
Department.
Please
choose
the
problem
closest
related
to
your
own.
No
power
to
monitor at all
No
picture
at
all
but
have a
power
light
Picture
distorted
in
any
way
(color,
resolution,
lines,
etc)
Physical
problem
with monitor
(swivel,
base
or
casing)
Power
light
stays
on
and
blinks
slowly even
when
computer
is
off
(monitor
works
fine
otherwise)
Monitor
information
and
specifications
Microphone
problems
Monitor
works
fine
now,
thanks!
For
monitor
information
or
specifications,
please
visit
our
website
at
www.proview.net
or
www.proviewintl.com.
Do
you
have
OSD
(On
Screen
Display)
for
the
menu
controls
or
Digital
(LED
lights)
controls?
NOTE:
OSD
controls
will
show
you
on-screen
menus
to
adjust
your
screen. Non-OSD
will
have
LED
lights
on
front
of
monitor.
How
to
check
if
your
monitor’s
OSD
menu
controls
are
functioning
properly.
If
you
have
a
monitor
that
has
OSD
(On
Screen
Display)
controls,
please
check
the
following
steps.
1.
Depending
on
the
monitor,
the
way
to
access
your
OSD
may
vary. You
may
have
a
button
that
says,
“Mode”;
“Select”
or
it
might
even
be
a
large
round
knob. Push
the
button
or
knob.
2.
After
pushing
the
correct
menu
button,
there
should
appear
on
the
screen
some
sort
of
Menu
Screen
with
different
selection
options
or
icons.
If
after
pushing
the
appropriate
OSD
button,
no
OSD
menu
appears,
click
HERE.
1.
While
the
main
OSD
menu
is
on
the
screen,
use
the
“Select”
buttons
(or
turn
the
knob
to
highlight
and
push
on
some
models)
to
select
the
appropriate
sub-menu
option
or
icon.
2.
Once
selected,
use
“Adjust”
buttons
(or
turn
the
knob
to
highlight
and
push
on
some
models)
to
make
the
adjustments. See
your
user
manual
for
more
help.
Click
to
CONTINUE.
If
your
adjustment
selection
CAN
move;
But
NOTHING
is
adjusting
on
your
screen,
click
HERE.
And
something
IS
adjusting
on
your
screen,
just
not
adjusting
far
enough,
click
HERE.
If
your
adjustment
selection
CAN’T
move
at
all,
click
HERE.
It
looks
as
if
you
have
reached
the
maximum
value
of
your
monitor’s
menu
controls. An
example
would
be;
the
sides
of
the
screen
can
move
inward
but
not
outward
all
the
way. If
this
appears
to
be
what
has
happened,
the
only
way
to
correct
this
is
to
have
your
monitor
serviced. Please
contact
our
Customer
Service
Department.
Are
you
experiencing?
Burning
smell
or
odor
Abnormal
noises
from
monitor
(not
the
speakers)
If
you’re
experiencing
any
sort
of
odor
or
burning
smell
from
the
monitor
and
you
have
no
display,
chances
are
it
needs
to
be
serviced. Please
contact
our
Customer
Service
Department.
If
you
do
have
a
display,
chases
are
the
smell
is
do
to
the
making
of
the
monitor
and
should
dissipate
within
a
few
days.
If
you’re
hearing
noises
coming
from
your
monitor
such
as;
repeated
clicking,
buzzing,
high
pitching
sounds
or
any
other
sort
of
abnormal
sounds,
chances
are
the
monitor
needs
to
be
serviced. Please
contact
our
Customer
Service
Department.
Note: If these noises are coming from our PTI speakers (mounted on the sides of the monitor), then the problem most likely lies with the speakers. See Speaker
Problems.
It
appears
as
if
your
menu
controls
are
not
functioning
properly,
try
installing our PTI Driver
first.
See
if
ANY
of
the
menu
controls
work
at
all. If
no
controls
work,
please
contact
our Customer
Service
Department.
How
to
check
if
your
monitor’s
Digital
menu
controls
are
functioning
properly.
If
you
have
a
monitor
that
has
LED
lights
on
the
front
of
the
monitor,
please
check
the
following
steps.
1.
Make
sure
when
you
hit
the
appropriate
menu
button;
“Select”,
“Mode”,
etc;
the
first
of
the
three
lights
on
the
front
of
the
monitor
light
up. When
you
push
the
same
button
again,
the
second
light
should
light
up,
etc.
2.
After
the
light
is
lit,
use
the
adjust
or
arrow
keys
to
adjust
your
screen.
If
after
pushing
the
appropriate
button,
no light(s)
appears,
click
HERE.
If
you
do
get
the
lights
to
come
up,
click
to
CONTINUE.
Please
choose.
Microphone
not
working
Microphone
missing
(can’t
find
it)
If
you
need
a
microphone
cable,
manual
or
driver
disk,
please
follow
the
following
steps:
1.
Fax
us
a
copy
of
your
sales
receipt
2.
Write
on
the
fax
your
complete
name
and
address.
3.
Write
on
it
a
brief
description
of
what
it
is
you
want.
4.
Make
sure
you
include
the
‘Product
Number’
of
the
monitor
you
have.
(located
on
back
of
monitor)
5.
Fax
to 714-379-6290.
If
you
feel
your
monitor
should
have
a
microphone
but
can
not
locate
it,
follow
these
steps:
1.
Look
on
the
backside
of
your
monitor
for
a
1/8”
mini
stereo
jack
hole
that
says
‘Mic
Out’
on
it. NOTE:
LCD
monitor’s
have
a
separate
microphone
that
should
be
included
with
the
monitor.
2.
If
you
do
not
have
a
hole
for
the
microphone
then
your
particular
model
of
monitor
does
not
come
equipped
with
a
microphone. In
this
case
you
would
need
to
purchase
a
microphone
separately.
3. Some know PTI monitor?s that do not come standard with a built-in microphone are the SA-769, SA-7692, PX-769, PX-7695, PS-769 and EZ-720. There may be additional models that also do not come with a built-in microphone. Please see the monitor?s specification on our website at www.proview.net.
Microphone
Not
Working:
If
you
are
experiencing
problems
with
your
built-in
microphone
or
you
can’t
record
anything
please
read
the
following. Most
all
of
our
monitors
have
a
built-in
(all
condenser
type)
microphone. The
microphone
may
be
located
at
the
bottom
or
near
the
top
of
the
monitor
and
can
be
seen
by
the
slits
in
the
monitor. You
may
also
have
a
hole
in
the
front
of
the
monitor
that
says
‘Mic’. This
is
to
attach
an
external mic. When
this
external
mic
is
attached,
the
internal
mic
is
automatically
turned
off. There
should
be
a
‘male-to-male’
wire
going
from
the
back
of
the
monitor,
where
is
says,
“Mic
Out”,
going
to
the
back
of
the
computer’s
sound
card
(usually)
where
it
says,
“Mic
In”. Sometimes
the
ports
on
the
sound
card
are
color-coded
and
don’t
actually
say
which
holes
are
Mic
In,
Line
In
or
Line
Out. If
this
is
the
case,
the
‘White’
is
usually
the
‘Line
Out’
or
‘Speaker
Out’
(this
hole
is
for
the
longest
wire
that
goes
to
your
speaker). Purple
is
usually
for
the
‘Line
In’
and
the
Green
hole
is
usually
for
the
‘Mic
In’
(this
is
the
one
you
should
put
your
mic
in). To
even
test
if
your
microphone
is
working
you
need
to
be
running
some
type
of
recording
program. Win95/98
come
with,
albeit,
a
small
one. Make
sure
your
speakers
are
working
and
you’re
getting
sound. If
you
have
everything
hooked
up
properly
and
are
still
not
getting
positive
results,
it
may
be
a
software
control
issue. If
it
is
a
software
control
issue,
try
double
clicking
on
the
small
yellow
speaker
in
the
System
Tray
(usually
located
in
the
bottom
right
section
of
the
screen). You
should
see
a
few
slide
controls. Make
sure
none
of
these
are
on
mute
and
all
the
levels
are
at
the
middle
or
above. Next,
go
to
the
top
where
it
says,
“Options”;
go
to
“Properties”. Next,
make
sure
all
the
boxes
below
have
check
marks
in
them. Click
on
the
circle
where
it
says,
“Recording”. Again,
make
sure
all
the
boxes
below
have
check
marks
in
them. Next,
click
on
“OK”. Make
sure
none
of
the
slides
are
checked
‘Mute’
AND
(if
you
see
boxes
that
say,
‘Select’),
make
sure
all
these
boxes
are
checked. If
you
continue
to
have
difficulties
with
your
software,
please
contact
the
maker
of
your
computer
or
the
store
from
which
you
purchased
your
monitor
for
more
help.
If
after
trying
all
these
step
and
your
microphone
still
does
not
work,
please
contact
our
Customer
Service
Department.
Please
choose
one
of
the
following
physical
problems
you
are
having
with
your
monitor:
Casing,
screen
or
base
is
cracked
Base
won’t
stay
on
Base
won’t
tilt
or
swivel
Missing
monitor
parts
Note:
For
missing
speakers,
click
HERE.
If
the
monitor
won’t
tilt
up,
grab
the
bottom
left
and
right
corners
of
the
monitor
with
both
hands
at
the
same
time. While
swiveling
the
monitor
from
left
to
right,
back
and
forth
(keep
dong
this),
pull
the
monitor
toward
you
and
up. This
should
tilt
the
monitor
up.
If
the
monitor
won’t
tilt
down,
grab
the
bottom
left
and
right
corners
of
the
monitor
with
both
hands
at
the
same
time. While
swiveling
the
monitor
from
left
to
right,
back
and
forth
(keep
dong
this),
push
the
monitor
away
from
you
and
down. This
should
tilt
the
monitor
down.
If
the
monitor’s
base
won’t
go
on,
try
the
following:
1.
Place
the
monitor
on
a
firm
surface
upside
down.
2.
Insert
the
base
in
the
front
side
of
the
monitor
first,
then
push
down
slowly
but
firmly.
3.
Make
sure
the
base
is
secure
on
the
monitor
then
turn
the
monitor
up
right.
Is
the
base
on
securely
now? YES
/ NO
If
the
casing,
screen
or
base
became
cracked
or
ruined
during
shipping
going
to
you
from
us,
please
contact
our
Customer
Service
Department.
If
the
damage
was
caused
by
another
means,
the
damage
is
not
covered
under
the
warranty.
Do
you
have
a
power
light? YES
/
NO
Try
these
steps
to
check
your
power
source
.
1.
Try
plugging
the
monitor
in
to
a
different
outlet.
(Not
just
another
plug
on
the
same powerstrip)
2.
Make
sure
the
Power
cord
is
plugged
in
firmly
into
the
power
outlet.
(and
into
the
back
of
the
monitor
on
some
models)
Do
you
have
a
picture
now
or
at
least
a
power
light?
YES
/
NO
On
some
of
our
newer
monitors
we
have
incorporated
what
is
called
"soft
switch"
technology.
This
allows
your
ATX
power
supplied
computer
to
turn
your
monitor
on
and
off
using
it’s
software
controls.
Therefore,
your
monitor’s
light
will
always
stay
on
blinking
even
when
your
computer
is
off.
The
monitor
in
normal
operation
consumes
about
80W
of
power;
in
the
"OFF"
state
it
will
be
reduced
below
8W.
The
"OFF"
mode
of
the
monitor
can
be
controlled
by
the
PC
input
signal
or
by
pushing
the
soft-power
button
to
disable
the
PC
signal
control
for
manually
turning
off
the
monitor
screen.
Thus,
when
the
monitor
is
in
soft-power
"OFF"
mode
it
still
consumes
a
very
small
amount
of
power.
For
the
purpose
of
making
it
noticeable
to
the
user
that
the
monitor
is
in
soft-power
"OFF"
mode,
we
designed
the
power
indicator
to
provide
for
a
slow
blinking
signal
(every
2
seconds).
If
you
need
to
totally
turn
off
the
power,
then
the
power
cord
would
have
to
be
unplugged.
The
same
is
true
of
the
PC
itself,
but
the
PC
does
not
provide
for
notification
while
in
"OFF"
mode.
NOTE:
If
the
monitor
is
only
in
"Stand-By"
mode,
(moving
the
mouse
will
bring
it
back
on)
the
LED
power
light
will
blink
once
every
.7
seconds.
When
the
monitor
is
in
it's
soft-switch
"OFF"
mode,
the
LED
power
light
will
blink
once
every
2
seconds.
BACK
to
main
monitor
menu.
Your
monitor
looks
like
it
may
be
in
need
of
repair. Read
all
the
instructions
below.
NOTE:
If
this
is
about
speakers,
you
have
a
1
year
limited
warranty. Please
contact
our
California
office.
If
you
purchased
your
monitor
from Circuit
City,
you
have
a
1-year
parts
and
labor
warranty.
If
you
purchased
your
monitor
from
any
place
other
than
Circuit
City,
you
have
a
3
year
limited
warranty.
See
table
below
for
warranty
coverage.
Warranty
Year
|
Coverage
|
Does
Not
Cover
|
|
1
|
Parts,
CRT
and
Labor
|
Shipment
cost
In
|
|
2
|
Parts
and
CRT
|
Shipment
cost In,
Labor
|
|
3
|
Parts
only
|
Shipment
cost In,
Labor,
CRT
|
Please
contact
the
repair
facility
for
your
area.
Where
are
you
located?
Pacific/Mountain
Time
Zone
Central/Eastern
Time Zone
Other
Do
you
have
a
LCD
(Liquid
Crystal
Display)
monitor? YES
/
NO
(These
are
the
flat
panel
monitors
about
2
inches
thick)
Please
call:
PTI Technologies Inc.
7372 Doig Dr.
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290
Hours: Mon - Fri 8:00am to 6:00pm PST
Please
click
CONTINUE
Please
call:
10849
Kinghurst
Drive
Houston,
TX 77099
(281)
530-4100
Hours: Mon - Fri 8:00am to 5:30pm CST
Please
click
CONTINUE
You
can
also
go
to
our
website
at
www.proview.net
and
click
on
our
Customer
Service
link
or
go
directly
to
our
online
Customer
Service. Click
‘Back’
on
your
browser
to
return
here.
NOTE: If your PTI product is less then 2 weeks old, first check with the store from which you made your purchase. Most of the time it?s quicker and easier for you to use the store?s exchange/return policy rather than to have to send it to us for repair. All store policies are different, so be sure to check with your store?s policy. We will provide ?Call Tag? services for new monitors purchased within 90 days.
DONE
What
do
you
see
on
the
screen?
Completely
black
screen
but
have
power
light
Completely
white
screen
"Frequency Out Of Range" message on screen (monitor then goes blank)
"Monitor Is Working - Check PC & Signal Cable" message on screen
No
picture
AND
no
power
light
1.
Make
sure
your
system
is
not
in
stand-by
mode.
(Restart
your
computer
to
make
sure)
Click
HERE
to
continue.
1.
Make
sure
the
signal
cable
from
the
monitor
is
hooked
up
correctly
and
is
inserted
into
the
back
of
the
computer
securely.
2.
Make
sure
none
of
the
pins
on
the
signal
cable
are
bent
or
broken.
(It’s
normal
for
some
pins
to
be
missing
entirely)
3.
Make
sure
your
computer
is
turned
on
and
working
properly.
(Your
monitor
is
waiting
for
a
signal
from
your
computer
to
tell
the
monitor
to
turn
on)
4.
Try
turning
on
your
computer
and
monitor
in
a
different
sequence.
Do
you
have
a
picture
now?
YES
/
NO
Do
you
see
ANY
text
when
you
first
start
your
computer? YES
/
NO
Usually when you receive this error message it’s because your video card has specified an “unknown refresh rate”. If the problem you’re having happens when your computer boots up and then right when it gets to the Windows95/98 screen (or shortly afterward), the monitor shuts down or displays the error message "Frequency out of range", follow the numbered steps:
1.
Turn
off
computer. Make
sure
the
hard
drive
has
stopped
and
all
the
drives
are
cleared
of
any
disks.
2.
Boot your computer up in Safe mode. Usually this is done by pressing the F8 key just after you turn on the computer. See your computer manufacturer for more help on how to do this.
3.
After pressing F8 it will bring up a DOS menu with numbered choices. Choose option 3. This will bring you up in "Windows Safe Mode". Again, see your computer's manufacturer for additional help on how to do this.
4.
Once in 'Safe Mode", go to "Display Properties". You can get there by clicking the right mouse button and choose "Properties".
5.
Go to the "Settings" tab. Click on the tab at the top of the box that says "Settings".
6.
Click
on
the
box
at
the
bottom
that
says
‘Advanced’
or
‘Advanced
Properties’. If
your
option
says
‘Change
Display
Type’
instead,
you
need
to
contact
your
video
card
or
your
computer’s
manufacturer
and
find
out
where
you
can
adjust
your
video
card’s
refresh
rate.
7.
Click
on
the
tab
at
the
top
that
says
‘Adapter’.
Click
on
the
tab
at
the
top
of
the
box
that
says
‘Adapter’.
8.
Change
the
‘Refresh
Rate’
to
‘Adapter
Default’. There
should
be
an
option
for
this
near
the
bottom.
9.
Click
‘OK’. If
it
asks
you
if
you
want
to
restart
your
computer
or
if
it
says
it
is
about
to
change
your
monitor’s
refresh
rate,
click
‘OK’.
10. Restart
your
computer
up
normally. (Do
NOT
boot
up
in
safe
mode
this
time)
11. You
may
now
need
to
go
back
into
‘Advanced
Display
Properties’,
and
this
time
go
to
the
‘Monitor’
tab
and
change
the
monitor
to
‘Standard
monitor
type’;
‘Plug-N-Play’. You
may
also
obtain
our
driver
from
our
PTI Website
to
increase
color/resolution.
Do
you
have
a
picture
now? YES
/ NO
After
following
the
previous
steps
and
you
restarted,
did
the
monitor
do
the
same
thing
as
before?
(When
the
computer
is
first
started
you
can
see
some
text
but
when
it
starts
to
boot
Windows
the
monitor
goes
blank?) Is
this
what
happened? YES
/ NO
Can
you
see
ANY
text
or
writing
on
the
monitor
screen
at
the
computer’s
start-up?
YES
/
NO
It’s
possible
the
computer
didn’t
keep
the
changes. Try
the
steps
again. Click
HERE.
You’ve
tried
this
a
2nd
time
and
it’s
still
not
coming
on,
click
HERE.
If
you’ve
tried
the
suggested
steps
twice
and
there
still
is
no
picture,
but
you
do
see
text
in
the
beginning,
these
may
be
possible
problems:
1.
Your
monitor
may
only
be
working
in
certain
resolutions. To
test
this,
follow
the
suggested
steps
once
more(booting
up
in
“Safe
Mode”)
and
while
under
the
“Settings”
tab,
set
the
monitor’s
resolution
to
different
settings;
such
as,
640X480,
800X600
or
1024X768. Set
it
to
something
different
from
what
you
normally
have
it
set
at. Try
ALL
the
different
resolutions. (In
safe
mode
it
will
always
be
at
640X480) Remember
to
follow
the
rest
of
the
suggested
steps.
(do
not
restart
your
computer
after
only
switching
to
a
different
resolution,
finish
ALL
the
steps)
2.
Your computer?s software settings for your Video Card or the Monitor may be incorrectly set up in Windows or may have more than 1 driver selected for each piece of hardware. To test this, boot up in ?Safe Mode?, go to ?System Properties? from ?Control Panel? and click on the Tab that says ?Device Manager?. Make sure under ?Display Adapters? it specifies the correct driver for your Video Card. Check your card or computer manufacturer if you?re not sure how to set up the driver. There may be a ?Monitor? selection in there as well(or maybe not because the video card must be set up properly first). If there is, make sure a ?Plug & Play? or ? PTI ? driver is specified. There should be only ONE driver for each piece of hardware. If there is more than one driver, highlight one at a time and click the ?Remove? box until there is only one left. The driver remaining should be ?Plug & Play? or some kind of ? PTI ? driver. And the properties of that one remaining driver(check by clicking the ?Properties? box) should have a check mark in the ?Exists in all hardware profiles? box.
After
trying
all
these
suggestions
and
it
still
boots
up(in
normal
mode)
with
NO
PICTURE,
click
HERE.
If
you’ve
tried
the
suggested
steps
twice
and
there
IS
a
picture
now
but
does
not
work
in
ALL
the
different
resolutions,
click
HERE.
If
you’ve
tried
the
suggested
steps
twice
and
there
IS
a
picture
now
but
the
screen’s
colors
or
resolution
do
not
look
right,
click
HERE.
The
problem
may
possibly
be
with
the
computer
itself
or
the
software. Please
contact
your
computer’s
manufacturer
and
describe
the
problem
to
them. Tell
them
your
monitor
IS
working.
Click
HERE
to
continue.
Thank you for choosing PTI Technology. Please visit our website at www.proview.net
and
www.proviewintl.com.
PROVIEW
ADDITIONAL
HELP
MENU
**********SECTION
1********************************************************
Installing PTI Monitor Driver for Win95 / Win98:
Note:
If
you
have
Windows
3.1,
this
driver
will
not
work. Please
see
‘Windows
3.1
Users’
1.
Go
to
‘Display
Properties’. You
can
access
this
either
by
simply
clicking
the
right
mouse
button
from
the
desktop
and
selecting
‘Properties’
or
going
to
‘Control
Panel’
and
selecting
‘Monitor’.
2.
Go
to
the
‘Settings’
tab
and
select
‘Advanced
Properties’. It
may
say
‘Change
Display
Type’
for
some
Win95
users
or
‘Advanced’
for
Windows
98
users.
3.
Click on the ?Monitor? tab. Here it will tell you which monitor driver you are currently using, or it may say it?s ?unknown?. If it says, ?Plug & Play?, this should work too, but you may experience higher resolution and color using our PTI driver.
4.
Click
on
‘Change’. This
is
to
change
the
monitor
driver. Windows
may
start
to
build
a
“driver
information
database”,
which
is
o.k. If
this
happens,
click
‘Next’
until
you
can
see
a
button
that
says
‘Have
Disk’.
5.
Click
on
‘Have
Disk’. This
is
to
load
our
driver
(proview.inf)
from
your
floppy
disk
or
your
hard
drive. This
file
is
most
likely
in
a
directory
on
your
hard
drive
under
C:\proview
which
was
created
by
the
self-extracting/executing
file
called
proviewpnp.exe.
6.
Click
on
‘Browse’. You
should
see
a
box
that
says
‘Install
From
Disk’. Windows
98
may
differ
slightly.
7.
Find
our
proview.inf
file,
select
it
and
click
‘OK’. This
file
should
be
in
your
‘C:\proview’
directory. If
you
don’t
see
a
folder
called
‘proview’
under
your
C:\
directory,
try
double-clicking
directly
on
the
‘C:\’
itself,
then
scroll
down
and
find
the
‘proview’
folder. Double-click
on
the
‘proview’
folder. This
should
highlight
a
file
on
the
left
called
‘proview.inf’. Note:
If
you
still
can’t
find
the
‘proview.inf’
file,
you
can
use
the
program
‘Windows
Explorer’;
go
to
‘Tools’
then
to
‘Find’
then
to
‘Files
and
Folders’. Type
in
“proview.inf”
(without
parentheses)
in
the
top
line
and
search
all
your
drives,
starting
with
your
C:\
drive
first. Note:
If
you
can’t
find
the
folder
‘proview’,
re-download
the
self-executable
file
‘proviewpnp.exe’
then
follow
these
steps
again.
8.
You will be returned to ?Install From Disk?, Click ?OK?. This should bring up a list of PTI Drivers.
9.
Highlight the PTI driver that matches your monitor?s product number. Click ?OK?. Windows may build a driver database file. This will take a few seconds. After this it will bring you back to ?Advanced Properties?.
10. In
‘Advanced
Properties’
click
‘Apply’. It
will
ask
you
if
you
wish
to
restart
your
computer
or
apply
the
setting
without
restarting. (Your
choice
–
PICK
ONE). If
you
choose
to
restart
your
computer,
the
new
driver
will
take
place
automatically. If
you
choose
to
apply
new
settings
without
restarting
your
computer,
it
will
pop
up
a
few
boxes
asking
you
if
this
is
OK. Click
‘OK’
on
all
the
boxes. The
new
settings
should
take
place
and
you
will
be
returned
to
‘Display
Properties’. From
here,
if
you
wish
to
resize
your
screen
or
change
the
number
of
colors
you
want
to
use,
click
on
the
‘Settings’
tab
and
select
your
choices
accordingly. It
is
recommended
that
you
reboot
your
computer
so
all
the
changes
can
take
affect.
Windows
3.1
Users:
If you?re using Windows 3.1, our PTI driver will not work. There is, however, a way to configure your computer for use with our monitor using a maximum of 256 colors. To set up your computer for proper use with our monitor please follow the steps below.
1. Go
to
an
MS-DOS
prompt. You
can
usually
get
to
one
by
closing
Windows
2. Go
to
the
‘Windows’
directory
so
the
prompt
looks
like
this:
C:\Windows>. If
the
prompt
looks
like
C:\>
or
it’s
in
any
directory
other
than
‘Windows’,
then
it’s
wrong. If
you
don’t
know
what
you’re
doing,
follow
this
very
simple
step
to
get
to C:\Windows>. At
the
prompt
type
CD\Windows
and
this
will
bring
you
directly
to C:\Windows>.
3. Type
“SETUP”
without
the
quotes. You
will
see
an
option
there
for
monitor
or
display.
Change
your
monitor’s
settings
to
your
desired
resolution/color. It
will
have
choices
from
which
to
choose. Example:
“640x480
256-Color
/
Small
Fonts”
or
“800x600
16-Color
/
Large
Fonts”
or
“640x480
16-Color
/
Large
Fonts”,
etc. Pick
one
of
these
settings.
4. Exit
SETUP.
5. Return
to
Windows. To
return
to
Windows
3.1
type
“WIN”.
(no
parentheses)
Downloading PTI Monitor Driver:
To
get
our
monitor
drivers
off
our
Website,
go
to
www.proview.net. On our main page click on the link that says ?Drivers?. Save the file called ?proviewpnp.exe? to your hard drive. Save it to your hard drive anywhere you wish. This file is a self-extracting/executing file. Just downloading this file will not automatically install it. You need to follow the installation instructions ?Installing PTI Monitor Driver? to install this driver. There are also instructions in a ?readme? file located in the directory c:\proview.
Another way to download our PTI driver is to visit our international website at http://proviewintl.com/doc/dwn.html
. Click on the link ? PTI pnp.exe?.
NOTE:
Additional
tips
on
installing
our
driver
can
be
obtained
from
our
website
at
http://www.proview.net/TechTips.htm.
Warranty
Information:
All our PTI monitors come with a limited warranty.
If
you
purchased
your
monitor
from Circuit
City,
you
have
a
standard
1-year
parts
and
labor
warranty.
If
you
purchased
your
monitor
from Best
Buy,
your
monitor
comes
with
a 1-year
limited
warranty. 1st
year
parts, labor,
CRT.
If
you
purchased
your
monitor
elsewhere,
AND
you
purchased
it
before
11/97,
you
have
a
2-year
limited
warranty,
1st
year
parts
and
labor
and
2nd
year
parts
and
CRT. If
you
purchased
your
monitor
elsewhere
AND
you
purchased
your
monitor
on
or
after
11-97
there
is
a
3-year
limited
warranty. 1st
year
parts
and
labor,
2nd
year
parts
&
CRT
and
3rd
year
is
parts
only.
NOTE: It is recommended that you contact Product Support before you decide to return your monitor to PTI for servicing. At Product Support we will troubleshoot any problems over the phone. If Product Support cannot solve the problem, one of our repair engineers will call you if necessary.
NOTE: If you wish to have your monitor repaired at one of our repair locations, click here.
EMC,
10849
Kinghurst
Drive,
Suite
120,
Houston,
TX
77099...(281)
530-4100
To
return
your
unit
to
us
you
will
need
an
RMA#
issued
by
us. To
receive
your
RMA#
you
need
to
call
our
call
the
facility
nearest
you
at
(800)
776-8439
(Los
Angeles,
CA)
or
(281)
530-4100
(Houston,
TX). We
highly
suggest
before
you
return
your
monitor
in
for
repair
that
you
troubleshoot
your
problem
over
the
phone
through
our
Product
Support
department. Many
problems
can
be
resolved
in
this
manner. To
troubleshoot
your
monitor
by
phone,
please
call
our Product
Support
Department
at
(800)
776-8439
in
Los
Angeles,
CA
Note: If
you
did
not
receive
a registration
card
with
your
monitor,
there
is
no
need
to
request
one. We
can
determine
if
your
monitor
is
still
under
warranty
by
its
serial
number
on
the
back
of
it. It
will
be
helpful
if
you
do
have
your
original
receipt.
Repair
Information
and
Prices:
Note:
All
returns
require
an
RMA#.
If
your
monitor
is
out
of
parts
or
CRT
warranty,
part
prices
vary.
Our
In-house
repair
time
is
10 to 15
business
days. Within
the
first
year
of
your
warranty,
you
pay
for
the
shipping
to
us;
we
repair
and
pay
for
shipping
back
UPS
ground. Next-day
or
2nd-day
delivery
is
an
extra
charge. Before
returning
any
products
we
need
to
issue
you
an
RMA#
for
servicing. To
receive
your
RMA#
the
facility
nearest
you
at
(800)
776-8439
(Los
Angeles,
CA)
or
(281)
530-4100
(Houston,
TX).
Also
see: Warranty
Information
in
this
help
file.
Where To Buy PTI Products:
The
following
is
a
list
of
several
of
the
larger
retail
stores
that
carry
our
product.
Staples
*
Circuit
City
*
Best
Buy
*
FutureShop
*
Tandy
Brandsmart
*
BJ
Wholesales
*
HH
Gregg
*
Sun
TV
We
also
have
several
mail-order
dealers
that
carry
our
product!
Damark
(612)
531-4620
/
(800)
827-6767
*
Surplus
Direct
Manual
Missing
(or
Microphone
Cable):
If
you
did
not
receive
a
manual
or
microphone
cable
for
your
monitor,
you
may
obtain
one
from
us
if
it
was
originally
suppose
to
come
with
your
monitor. Follow
the
instruction
below
to
receive
your
item. Note:
Some
monitors
do
not
have
a
built-in
microphone
and
therefore
do
not
come
with
a
microphone
cable.
1.
Fax
a
copy
of
your
monitor
receipt.
2.
Your
name,
address
&
phone
number
on
fax.
3.
Your
monitor's
product
number
(located
on
the
back
of
the
unit)
on
fax.
4.
Stating
on
your
fax
that
you
want
a
user
manual
or
a
microphone
cable.
5.
Fax
to (714) 379-6290. Attn:
Product
Support
Mac
Adapters:
Compatible
Mac
adapters:
Belkin
*
Interex
For
a
more
complete
list
of
Mac
adapters
or
switch
settings,
please
contact
Macintosh
or
your
local
Macintosh
retailer.
NOTE:
Make
sure
your
Mac
Adapter
has
dipswitches
on
it
and
comes
with
a
manual
to
help
you
with
the
settings.
OSD
=
On
Screen
Display:
On
some
monitors
you
have
a
function
called
OSD. This
simply
means,
On
Screen
Display. If
your
monitor
supports
OSD,
you
can
adjust
your
monitor’s
picture
and
actually
see
the
controls
on
your
monitor
screen. This
is
a
nice
feature
and
makes
it
easier
to
change
your
monitor’s
picture
settings. Some
of
these
adjustments
include:
‘Size’,
‘Position’,
‘Pincushion’, ‘Contrast’,
‘Brightness’,
‘Degauss’,
‘Reset’,
etc. Your
options
may
vary
depending
on
your
particular
model
number. See
your
instruction
manual
for
adjustment
functions. The
controls
on
your
monitor
will
not
adjust
your
desktop
area,
such
as
the
number
of
pixels
or
the
number
of
colors
used. These
settings
are
controlled
by
your
'Display
Properties'
under
the
tab
'Settings',
which
can
be
found
in
your
control
panel. If
you
do
happen
to
change
some
settings
on
your
monitor,
you
can
always
hit
'reset'
and
it
will
return
all
your
setting
to
the
factory
defaults. You
can
not
permanently
damage
the
monitor
by
changing
its
settings
on
the
monitor. You
can
however,
accidentally
change
some
settings
under
'Display
Properties'
in
Windows
that
may
damage
your
monitor
if
you
don't
follow
the
correct
instructions. If
you
do
change
some
settings
accidentally
and
you
don’t
know
how
to
change
them
back,
it
would
take
someone
with
computer
knowledge
to
switch
them
back
to
their
original
settings.
Power
Saving
Mode
–
Energy
Star
Compliant:
Our
monitors
support
power
saving
mode
and
are
energy
star
compliant.
The
controls
to
take
advantage
of
this
feature
are
in
Windows.
You
may
find
it
under
'Display
Properties'
under
the
‘Screen
Saver’
tab.
For
Win95
users: Power
Saving
Mode
is
located
in
'Display
Properties'. To
get
to
'Display
Properties',
go
to
'Control
Panel'
from
the
'Start'
menu. At
the
top
of
the
'Display
Properties'
box,
you'll
see
a
tab
that
says,
'Screen
Saver',
click
on
it. Near
the
bottom,
you'll
see
some
energy
saving
features. Choose
the
features
you
want
to
use.
For
Win98
users: Power
Saving
Mode
is
located
in
'Display
Properties'. To
get
to
'Display
Properties',
go
to
'Control
Panel'
from
the
'Start'
menu. At
the
top
of
the
'Display
Properties'
box,
you'll
see
a
tab
that
says,
'Screen
Saver',
click
on
it. Click
on
the
box
at
the
bottom
that
says
'Settings'. It
will
bring
you
to
a
new
box
that
says,
'Power
Management
Properties'. Under
the
tab
called
'Power
Schemes',
you'll
see
the
controls
to
either
keep
your
monitor
on
all
the
time
or
choose
how
long
you
would
like
it
to
stay
on,
etc. If
you
are
having
problems
with
your
monitor
shutting
off
with
the
screen
saver
and
then
not
coming
back
on,
try
setting
the
monitor
to
the
'always
on'
position.
Additional
Power
Saving
features:
Additional
power
saving
mode
features
are
located
in
'Display
Properties'
under
the
‘Settings’
tab. To
get
to
'Display
Properties',
go
to
'Control
Panel'
from
the
'Start'
menu. At
the
top
of
the
'Display
Properties'
box,
you'll
see
a
tab
that
says,
'Settings',
click
on
it. At
the
bottom
click
on
a
box
that
says
‘Advanced
Settings’
or
‘Advanced’
(earlier
Win95
users
have
‘Change
Display
Settings’).
Note:
All
our
new
monitor’s
are
equipped
with
soft-switch
technology. In
short,
the
power
light
on
the
front
of
the
monitor
will
continue
to
flash
even
though
you
turned
your
computer
off. For
more
information,
click
HERE.
Online
RMA
(Return
Merchandise
Authorization)
Form:
To
return
your
monitor
for
repair,
you
must
first
submit
an
RMA
form. You
can
submit
one
online
at
our
website
at
www.proview.net. From
the
main
page,
go
to
the
link
'Customer
Service';
then
go
to
the
link
'Product
Support/RMA
Support';
then
go
to
'ONLINE
REQUEST
FOR
RMA
FORM'.
You
can
also
receive
your
RMA#
by
calling the
facility
nearest
you
at
(800)
776-8439
(Los
Angeles,
CA)
or
(281)
530-4100
(Houston,
TX).
Note: Before
submitting
an
RMA,
please
make
sure
that
your
monitor
is
actually
in
need
of
repair. If
you
feel
that
your
monitor
just
needs
to
be
set
up
or
configured
properly,
please
call
800-776-8439
and
choose
Product
Support.
Cleaning
Your
Monitor:
Keeping
your
monitor
clean
is
important. Never
use
harsh
abrasives
or
flammable
solutions
on
the
monitor. Using
a
moist
cloth
is
ok,
but
make
sure
it’s
not
too
moist
to
where
moisture
could
drip
into
sensitive
parts
of
the
monitor.
Note: Some
monitors
may
have
been
shipped
with
a
sticker
on
the
screen
that
leaves
a
sticky
film
after
removal. To
remove
this
sticky
film,
try
using
Deflux. You
may
find
Deflux
at
auto
parts
stores
and
the
alike.
Degauss
Function:
This
feature
is
to
demagnetize
your
monitor. This
eliminates
the
build-up
of
stray
magnetic
fields
which
alter
the
correct
scan
of
the
electron
beams
and
affect
the
purity
of
the
screen
colors,
focus,
and
convergence. When
pressed,
your
image
will
jump
and
waiver
a
bit
as
the
screen
is
demagnetized.
Note: This
feature
may
be
a
button
that
looks
like
a
lightning
bolt
or
it
may
just
say
“Degauss”
in
an
On
Screen
Display.
Speaker
Problems/No
Sound:
If
you
are
experiencing
problems
with
your
speakers,
the
first
thing
we
need
to
do
is
determine
if
you
have
the
correct
speakers
for
your
monitor. Follow
the
steps
below.
1.
First make sure you have the correct speakers for your monitor. Check your monitor?s ?Product? number (located on the back of your monitor) and match it with the proper PTI speaker model. Most of our monitors should be listed below, however, some may not be included as we are constantly making improvements and release new monitor models.
Note:
If
your monitor’s
casing
is
black,
add
the
letter B
to
the
speaker’s
model
number.
Note:
If
you
do
not
see
your
monitor’s
product
number
listed
below,
go
to
our
website
at