For information on PTI' RMA request procedures and forms, see below.

RMA Procedure

Before you proceed, please read all the following guidelines:

• Within Warranty
• Out of Warranty
• Exchange/Replacement Product
• DOA Policy
• If you want to request an RMA from California, please use the following form: California RMA Form
• If you want to request an RMA from Texas, please use the following form: Texas RMA Form

1. Within Warranty
Request an RMA (Return Merchandise Authorization) number by either calling us or filling our request form. To obtain warranty service, you will be required to provide:

• The original dated sales slip
• Your full name
• Your mailing address
• The serial number of the product
• A description of the problem

Please have this information ready or indicated on your fax. Our telephone and fax numbers are: Tel: (714) 799-3899 Fax: (714) 379-6290. As a customer, you are responsible for shipping costs to PTI. When shipping the product to PTI, please make sure that:

• The RMA number is displayed on the shipping label of all boxes
• Enclose a copy of your proof of purchase (if required)
• The product is securely packed in the original box with all packaging materials, manuals, cables, etc.

NOTE: Attachments are not to be shipped with the monitor (i.e. speakers, base, cords if removable, manual).  Only during first year of warranty will Sylvania be responsible for return shipment.

Warranty repair is 90 days.

Turn-around time is approximately 10 to 15 working days.

 

When the product arrives, it will be inspected and repaired or replaced at our discretion.  PTI will pay the shipping charges to return the unit to you via UPS Ground. In the event that you want delivery that is faster than UPS Ground, your must pay the difference in shipping charges between UPS Ground and the shipping method of your choice. If Sylvania does not repair the monitor completely the first time, we will pay for the shipping charges to and from PTI, for second and subsequent returns for repair warranty service.

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4. DOA Policy

The DOA policy is a program usually provided to end users by our resellers and distributors, a service based on their terms to their customers. Normally, this is a 30 day policy through our resellers and distributors. In cases where a product has been purchased by mail, a reseller has gone out of business, or a reseller can't or won't support the customer, Proview will do our best to help on a case by case basis.

 

The following products must be sent to our California service facility

• Speakers
• LCD monitors

The following products must be sent to our Texas service facility

• 9" and 10" Monitors

If you want to request an RMA from California, please use the California RMA Form.

 

If you want to request an RMA from Texas, please use the Texas RMA Form.

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Shipping Instructions

• Do not send the base (stand) or any detachable cables or accessories unless specifically directed to do so.
• You MUST write your RMA number on the outside of the box, in the upper left hand corner under your return address. Please write in large legible letters using a permanent marker. Incorrectly marking your box can cause delays in processing your RMA.
• The payments should be sent separately in an envelope to the same address with the RMA# on both envelope and payment.
• Lastly, a brief description of the problem should also be written and included in the envelope for the benefit of the technician who will be doing the repair.

Please be advised, PTI reserves the right to refuse packages that are not properly marked or packed. PTI will NOT accept any freight-collect shipment, unless it's pre-authorized by Customer Service.

Thank you for supplying the information we need. It will aid us in expediting your order.

If you have any questions, please call customer service at 1-800-PROVIEW
Send your product to the nearest Service Center.

We appreciate your business! We at PTI value each and every customer, our goal is to meet your needs by providing the quality customer service that you deserve.