Warranty Period: 

The One-Year Limited Manufacturer's Warranty covers this product against defects in materials or workmanship from the date of purchase by the original consumer for a period of one (1) years for parts including the cathode ray tube. Labor is covered for the first year as well. 

Service(s): 

If the product fails under normal use due to an electronic component failure within the warranty period, Sylvania will repair or replace the defective item with new or factory rebuilt replacement at Sylvania's discretion. The warranty will be equal to the remainder of the original limited warranty period on the original product or for 90 days after the date of repair / replacement, whichever is longer. All services must be performed by an authorized Sylvania service center. All replaced parts will be the property of Sylvania. 

Coverage: 

Sylvania's liability under this limited warranty shall in no event exceed the cost of authorized repairs, replacement with a similar Sylvania product, reimbursement for authorized repairs or replacement, or the original cost of the product at the time of purchase, whichever is less. 

Exclusions: 

This limited warranty does not cover the repair of cracked, scratched, broken or modified plastic or other cosmetic damage; parts that have been altered, defaced or removed; or CRT scratches. Also, it does not apply to repairs or replacement necessitated by any cause beyond the control of PTI including, but not limited to, any malfunction, defects or failures which in the opinion of PTI that were caused by or resulting from unauthorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or transit accidents, modification or repair by the user, abuse, misuse, neglect, accident, fire, flood, or other acts of God, incorrect line voltage or normal wear and tear, including, without limitation, phosphor burns, purity problems and geometric distortion. Normal CRT aging may result in reduced focus and luminance characteristic of the monitor. CRT phosphor burns are caused by operation the monitor at excessive brightness levels for extended periods. Purity problems may be caused by monitor mishandling. This limited warranty does not apply to damage that occurs during unpacking, setup, or installation; removal of the product for repair; reinstallation of the product after repair, or shipping cost of the product for any purpose 

This warranty is valid only in the continental United States of America (lower 48 states). 

Proof of purchase in the form of a bill of sale, invoice or sales receipt which is evidence that the unit is within the warranty period must be presented to obtain warranty service. 

This warranty is invalid if the factory-applied serial number has been altered or removed from the product. 

During the warranty period, the customer will be responsible for shipments made to Sylvania; Sylvania will be responsible for return shipping only during the first year of warranty. 

There are no other expressed warranties, whether written or oral, other than this limited warranty. All implied warranties, including without limitation the implied warranties or merchantability or fitness for a particular purpose, are limited to the durations of this limited warranty. In no event shall Sylvania be liable for incidental or consequential damages of any nature whatsoever, including but not limited to lost profit or commercial loss, to the full extent those damages can be disclaimed by law.

Some states do not allow the exclusion or limitation of incidental or consequential damage, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to all purchasers. This warranty gives the original purchaser specific legal rights, and you may also have other rights which may vary from state to state.

For further information or support, please see below.

NOTE: Any attachments are not to be shipped with the monitor (i.e. speakers, base, cords if removable, manual). Only during the first year of warranty will Sylvania be responsible for return shipment.

Service Centers 

California:

PTI
7373 Hunt Avenue
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290

Hours: 8AM to 6PM Pacific Time

Texas:

PTI
10849 Kinghurst Suite # 120
Houston, TX 77099
(281) 530-4100
(281) 530-4104 fax
Hours: 8AM to 6PM Central Time

For further warranty information, please contact our Customer Service Department

Call our toll-free service number at 1-800-776 8439 for out-of-warranty service rates.

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